Privacy Policy

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Privacy Policy

Kamori Kanko Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information provided by customers and will ensure its thorough protection. As a business operator handling personal information, the Company shall manage personal information appropriately in accordance with the policy outlined below.

Definition of Personal Information

“Personal information” handled by the Company refers to information provided by customers who use our website and facilities, which can identify an individual, such as their name, address, phone number, email address, date of birth, and other identifying details.

Purpose of Use of Personal Information

Personal information obtained from customers will be used for the following purposes. Additionally, there may be instances where personal information is used for purposes not listed below in relation to specific services. In such cases, the details will be announced on the individual service’s website or through applicable media (e.g., newsletters).

(Main purposes of use)

Services offered by facilities and hotels operated by the Company and the Kamori Kanko Group (hereinafter referred to as the “Kamori Kanko Group”).
To provide, confirm, invoice, and process payments for services and products.
To inform customers via newsletters, postal mail, phone, or other means about services, products, events, sales, campaigns, etc., offered at facilities and hotels operated by the Kamori Kanko Group.
To confirm customer registration for various membership-based services provided by facilities and hotels operated by the Kamori Kanko Group, and to offer services to members.
To send prizes or rewards to customers who participate in contests or campaigns operated by the Kamori Kanko Group.
To respond to customer opinions or inquiries directed to facilities and hotels operated by the Kamori Kanko Group.
To aggregate and statistically process personal information, and utilize the results to improve services provided by facilities and hotels operated by the Kamori Kanko Group.
To send customers surveys to assist in improving services provided by facilities and hotels operated by the Kamori Kanko Group.
To provide customers with important notifications related to purchased products or services offered by facilities and hotels operated by the Kamori Kanko Group.

Provision of Personal Information to Third Parties

In addition to the above, the Company may provide customers’ personal information to third parties within the minimum necessary scope without obtaining customers’ consent in the following cases:

When required by laws and regulations.
When necessary to protect the life, health, property, rights, or interests of customers, and obtaining customer consent is difficult.
When cooperation is required for national or local governmental bodies to perform public duties, and obtaining customer consent may hinder the execution of such duties.
When providing information to third parties in a statistical format that does not personally identify individuals, for research and analysis aimed at understanding usage trends and improving services offered.

Outsourcing of Operations

The Company may outsource certain operations to external service providers to deliver services to customers. In such cases, personal information may be provided to these service providers within the scope necessary to achieve the purposes outlined above. When doing so, the Company will enter into contracts concerning the handling of personal information and will provide appropriate supervision of these service providers.

Management of Personal Information

Regarding the management of personal information, the Company will comply with the Act on the Protection of Personal Information as well as the Guidelines on the Protection of Personal Information under the jurisdiction of the Ministry of Land, Infrastructure, Transport and Tourism. Additionally, the Company has established internal regulations for handling personal information, appointed personnel responsible for its management, and will continuously review compliance programs and conduct necessary employee training. Through these measures, we maintain personal information in an accurate and up-to-date state and implement appropriate management practices to prevent unauthorized access, loss, destruction, alteration, leakage, or other forms of misuse.

Disclosure, Correction, Deletion, Addition, Suspension of Use, and Erasure

If you wish to request (1) disclosure, (2) correction, deletion, or addition, or (3) suspension of use or erasure of your personal information held by the Company, please contact us using the contact information below. Upon receiving your request via the prescribed method, we will confirm your identity and respond within a reasonable time frame and scope. However, please note that we may decline your request in whole or in part if fulfilling it may pose a risk to your or a third party’s life, health, property, etc., significantly disrupt our business operations, or violate applicable laws or regulations. Additionally, please understand in advance that suspension or erasure of information may unintentionally prevent us from providing certain requested services.

Other Information

To ensure the appropriate handling of personal information, the Company may revise this Privacy Policy from time to time. If significant changes are made to the Privacy Policy affecting how we collect or use customers’ personal information, the Company will provide advance notice by posting details of the changes on our official website or through other means. These revisions will generally become effective 30 days after such notification; however, changes may impact how personal information is used even before notification is provided. If you do not consent to substantial changes in how the Company collects or uses your previously provided personal information, please inform us using the contact details below. Please note that regardless of whether you notify us or not, changes to this Privacy Policy will apply to personal information provided to us after the effective date of the changes.